Returns Information

RETURNS

We are happy to exchange or refund your order within 14 days if you are not fully satisfied with the products. To be eligible for a return, your items must be unworn/unused and in the same conditions that you received them. They must have all tags on and be in the original packaging.

Our policy lasts 14 days. If more than 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Certain products are exempt from our returns policy, including personalised items, made to order, made to measure and gift vouchers.

 

Shipping

To return your product, you need to mail your product to: 105 Old Street, Ashton-under-Lyne, OL6 7RL, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can also return items In Store at your local branch.

Ashton:

105 Old Street, Ashton-under-Lyne, OL6 7RL, United Kingdom

Wigan:

56 Standishgate, Wigan, WN1 1UW, United Kingdom

If you are shipping, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

 

Exchanges

If you wish to exchange an item, you can do so by visiting either of our branches where exchanges are processed immediately.

If you are unable to visit either store due to not being based locally, you will need to return the items to us by post, following the return steps outlined above. Once your return is received and processed, the order will be refunded, and you will need to place a new order for the desired replacement items.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment, within 3-5 working days. All refunds exclude any delivery charges.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@topmarksschoolwear.co.uk

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Faulty Items

In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. Please follow the shipping instructions above to return your item to us.

Upon your return, the item will be inspected and once deemed faulty, we will issue the appropriate form of redress (replacement/repair/refund) which is at our discretion. Please note we are unable to offer a refund if the item is returned after 14 days from the day of receipt.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund, and this item will be returned to you.

 

Damaged Items

If you receive a delivery and the item is damaged in transit, please notify us within 24 hours via our online Contact Us form or email at info@topmarksschoolwear.co.uk.

Where the damage is not noticeable until you open your parcel, after you have signed for delivery, then you must notify us within 24 hours via our online Contact Us form or email at info@topmarksschoolwear.co.uk.

Once you have contacted us, we will arrange for the order to be returned to us.

We are unable to accept a return of goods damaged in transit unless you notify us within 2 days of receipt of your order.